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Hello, welcome to Sassigen's FAQ Page

FAQ

You got questions? We got answers! Don't hesitate to throw your questions at us so we can help you understand Sassigen better!

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General Frequently Asked Questions

It could be that you forgot your password. You could always use the lost your password link on the login page to reset your password for your account.

To keep your account safe, Sassigen suggests you create a password that is as long as 21 characters long but not longer than 21 characters and not shorter than 15 characters.

You can click on the login link, and then at the login screen, you can click on the lost your password link. This will let you reset your password for your account.

Order and Returns

Upon receiving your items, you have three days to return them. To return your items, you must use the contact us link which can be found in the footer and in the menu of our website. Or you can go directly to https://sassigen.com/inbox/. Once you're on this page, you can click on the pulsating email icon to initiate the contact form, and here you can fill in the form with the return details. The return details must include your real name (the name you used to purchase the items), your email address (the email address you used to purchase the items), your order number, the id of the item, the number of return items, and the quantity of each returned item, your reason to return the items, and any other additional returning note.

Items that can be returned must not belong to categories such as cosmetics, undergarments, and hosiery. If the items you purchased were on sale, you cannot return them. Currently, Sassigen isn't accepting orders from customers that are located outside of the United States, and so this also means Sassigen won't attempt to do any refund to customers that are located outside of the United States.

The original shipping fee cannot be refunded. Once your return is approved, Sassigen will email you a prepaid label. You have 20 days to return the items for a full refund minus the original shipping fee.

You must create a free account with Sassigen before your order can go through. Without an account, you can add products to the shopping cart, but that's all you can do. Once you logged into your newly created account, you can then proceed to the checkout page where you can submit your order.

Sassigen uses HTTPS protocol to encrypt your transaction. This protocol is safe for transactions that are going through the web. Furthermore, the infrastructure on which Sassigen is relying to service Sassigen's website is very secure and well known. This means Sassigen has little to worry about the security within Sassigen's network and infrastructure. As Sassigen's network and infrastructure are sound, this means your transaction with Sassigen is also going to be safe and secure. You don't have to worry too much about ordering products on Sassigen's website. Your transaction will be protected.

Sassigen uses PayPal to accept all payments. Through PayPal, there should be a button for you to click on to enter your credit card information if you do not have a PayPal account. Depending on PayPal's credit card acceptance policy, it's most likely that PayPal will accept all major credit card brands, including Visa, MasterCard, Discover, American Express, and more. You can also log into your PayPal account to use PayPal credit to make purchases on Sassigen.

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Ordering From Sassigen

This is hard to say because each item could be sourced from different locations. This means the delivery time could be very different for each order. Don't worry though, Sassigen will do its utmost best to fulfill your order and deliver the items to your door as soon as possible.

Sometimes, Sassigen could get hammered with too many orders at once, and this could delay a dispatch email confirmation of your order. This is OK! Don't worry! Sassigen will do its utmost best to fulfill your order. If you have either lost the tracking number that Sassigen sent you or perhaps Sassigen forgot to send you the tracking number, you can always use the contact us link to get in touch with Sassigen for an update on your order.

Sassigen uses any available local courier service that will do a good job in delivering items to you.

Payment Information

Sassigen isn't providing any subscription service, thus there won't be any recurring fee.

<p>To get in touch with Sassigen, you could use the contact us link which can be found in the menu or in the footer of Sassigen&#39;s website.&nbsp; Alternatively, you can send an email to [email protected] if you have any questions about your orders.</p>

The purchased items that you made will come to your door either in a single package or in multiple packages that will arrive at different times. It all depends on how the products are organized at the warehouses.

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